Is there any advantage to writing, rather than emailing you? If I need to contact a government department on your behalf regarding your enquiry I will need to forward your original enquiry with my letter. Letter-based enquiries are sometimes deemed more appropriate in this case as they are more official by nature. If I have a letter with a signature on it then this gives clear evidence that you want me to take it up on your behalf; some organisations do like to have this written evidence because of implications of the Data Protection Act. I cannot, for example, take up a case raised with me by a third party. However, as previously noted, our office will deal with all requests in the same manner regardless of whether the problem is presented to me in letter, email or by telephone.
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